Job Description
Forsa Connect is growing fast, and we’re looking for a reliable, detail-oriented Customer Support Representative to join our team on a part-time freelance basis. If you enjoy helping people, solving problems, and making systems run smoothly, this role is for you.
About the Role
As our Customer Support Representative, you will be the first line of communication for users who need assistance. You’ll handle email inquiries, troubleshoot issues, and help test and document potential system defects. Your work will directly support the experience of both job seekers and employers using Forsa Connect.
Key Responsibilities
Respond to customer emails in a timely, friendly, and professional manner
Document common questions, issues, and suggested improvements
Test the platform and help identify bugs or defects
Communicate findings clearly to the technical team
Assist with basic administrative tasks as needed
Maintain a high standard of customer care and resolution follow-through
Requirements
Strong written communication in English
Excellent attention to detail and ability to follow processes
Comfortable learning and using new software tools
Ability to troubleshoot and think logically
Reliable internet connection
Previous experience in customer support, QA testing, or virtual assistance is a plus (but not required)
Hours & Compensation
Part-time (flexible hours), freelance/contract position
Approximately 5–10 hours per week to start
Compensation based on experience (paid hourly or per task)
Why Join Forsa Connect?
Work remotely from anywhere
Be part of a mission-driven startup connecting U.S. businesses with top talent from Egypt and the Arab region
Flexible schedule
Opportunity to grow with the company