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General Manager & Head of Global Operations
Executive

General Manager & Head of Global Operations

Customer Service

Cairo, Egypt
English: Fluent
11 years experience
$4,500+

Skills

P&L Management Global Operations BPO and CX Leadership AI Deployment Lean Six Sigma Go-to-Market Strategy RevOps Regulatory Compliance

About

I am a General Manager and Head of Global Operations with 11+ years leading BPO, CX, and HealthTech portfolios across multiple countries. I manage P&L up to $18M, scale 1,000+ FTE teams, and build GTM and RevOps engines that drive ARR and margin growth. I deploy AI, Lean Six Sigma, and COPC to optimize delivery and elevate CSAT and NPS with full HIPAA and GDPR compliance. I turn complex, multi-geo operations into profitable, resilient platforms.

Education

Executive MBA in General Management, Heliopolis University

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