IT/Development
Skills
About
I am a Junior Technical Support Engineer with hands-on experience supporting ~100 devices and resolving hardware, software, and network issues. I manage AD accounts, administer Windows and Linux, and troubleshoot TCP/IP, DNS, and DHCP with a strong focus on minimizing downtime. I also test and validate REST APIs with Postman and collaborate on backend integrations. I bring clear communication, methodical root-cause analysis, and a user-first approach.
Education
B.Sc. in Computer Science, Modern Academy for Science & Technology (MAST)
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