Customer Service
Skills
About
I am a Customer and Technical Support Specialist with 4+ years in international BPO environments, including Vodafone UK at _VOIS. I excel in troubleshooting, network diagnostics, and KPI-driven service, consistently exceeding FCR, SLA, and CSAT targets. I work fluently in English and speak Arabic and German, with CRM expertise in Salesforce and Zendesk. I thrive in remote, high-volume operations and effective de-escalation.
Education
B.Sc. in Chemistry & Pesticides, Damanhour University
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