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Senior Customer Experience Specialist | Cairo
Senior

Senior Customer Experience Specialist | Cairo

Customer Service

Cairo, Egypt
English: Professional
8 years experience

Skills

Customer Support Social Media Support Complaint Management Content Moderation Quality Assurance Client Relationship Management Training & Onboarding CRM Systems

About

I am a results-driven customer experience professional with over 7 years in healthcare technology. I excel at social media support, content moderation, and quality assurance, consistently safeguarding platform integrity and client satisfaction. I streamline review processes, resolve complex complaints, and train new hires to raise team standards. Recognized twice as a Quality Hero, I thrive in fast-paced, cross-functional environments.

Education

Bachelor of Information Systems, Thebes Academy

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