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Customer Service Team Lead | Alexandria
Mid-Level

Customer Service Team Lead | Alexandria

Customer Service

Alexandria, Egypt
English: Conversational
6 years experience
0

Skills

Customer service Team leadership Escalation management Coaching and performance management Sales and upselling KPI monitoring Microsoft Office Communication

About

I am a customer service professional with over 6 years of experience across telecommunications, sales, and team leadership. I excel at managing escalations, coaching teams to meet KPIs, and improving service quality and retention. Recognized for top sales performance in 2022/2023, I bring strong communication, problem-solving, and MS Office proficiency. I am eager to drive operational excellence and customer satisfaction in a supervisory role.

Education

Bachelor’s in Business Administration, Alexandria University

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