Operation & Customer Service Supervisor | Giza - The People Board

Giza, Egypt

English: Fluent

12 years experience

Skills

Customer Service Management Contact Center Operations Team Leadership Quality Assurance Workforce Management Performance Management SLA Management Process Improvement

About

I am a results-driven Operations and Customer Service Supervisor with 12 years leading multichannel support teams across top brands like J&T Express, FedEx, and Orange Egypt. I optimize contact center operations through workforce planning, SLA and KPI management, and rigorous quality assurance. I coach teams, resolve complex escalations, and drive data-led process improvements. I deliver operational excellence and a superior customer experience.

Education

Bachelor of Management Information Systems, Al-Abbasia Academy of Computers

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