Operations & Customer Service Manager | Giza - The People Board

Giza, Egypt

English: Professional

18 years experience

Skills

Operations Leadership Customer Experience Management CRM Automation KPI & SLA Monitoring Incident & Crisis Response Large Team Leadership ERP Systems (SAP/Oracle/Dynamics) AML & Risk Compliance

About

I am a results-driven operations and business development leader with over 18 years of experience across light rail transit, telecommunications, call centers, and digital financial services. I currently lead 230+ staff for the Cairo LRT, where I launched network operations, lifted customer satisfaction by 25%, and strengthened on-time performance. Previously, I built international customer service operations serving 3,000+ B2B clients, cut resolution times by 40% through CRM automation, and expanded portfolios by 750+ accounts. I bring deep expertise in KPI management, crisis response, AML

Education

Bachelor of Commerce, Cairo University

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