Customer Service Executive

Key Responsibilities: •Handle customer inquiries via CRM (HubSpot), email, chat, and social media channels. • Create, manage, and resolve support tickets, coordinating with internal teams as needed. • Provide accurate, professional, and timely solutions to customer issues. • Maintain high customer satisfaction and service quality standards. • Develop a strong understanding of our products and services to assist clients effectively. • Identify trends in customer feedback and suggest improvements to processes. Requirements : • Fluent in English (both written and spoken). • 1–2 years of experience in customer service or client support roles. • Strong communication, problem-solving, and interpersonal skills. • Ability to work rotating shifts (day/evening). • Interest or experience in trading, forex, or fintech is a plus. • Knowledge of MENA customer behavior or familiarity with the region is an advantage.